This board has given me nothing but trouble. When I first got it the board was super flaky; all my programs kept crashing. I finally called EVGA tech support and was told to upgrade the BIOS. This seemed to help a lot and the system ran stably for a few weeks when I was doing no heavy work on it. As soon as I started running some heavy tasks on it (deep learning on the GPU) the board flaked out and the computer has been pretty much unusable ever since (can't even uncompress a file without getting an error).
After spending close to 30 hours debugging the issue, I finally got an RMA authorization from EVGA. But they are strangely claiming that this unit was not sold to Amazon and they won't accept my invoice from Amazon. This will probably mean weeks of lost time, when I have someone working with me on a tight time-frame who can't do much until I get this resolved. Ugh.
A lot of people have posted good reviews so maybe I've just been really unlucky, but it's been an awful experience. I'm tempted to just eat the money and purchase a new ASUS board.
UPDATE: EVGA won't accept my receipt from Amazon and has cancelled my RMA. Until now my feeling with their support staff was that they were very friendly if not super knowledgeable (maybe they understand the graphics cards better). But this seemed really aggressive; they weren't even interested in trying to figure out why my receipt said Amazon but their records didn't show it being shipped to Amazon. So now I seem to be left with this defective product and a company that won't honor their warranty.
UPDATE 2: After getting on the phone with someone, they accepted a picture of the motherboard with the current date and serial number for a cross-ship RMA. Just got my system up and running again, so far so good. I'm thinking at this point that I was particularly unlucky with the original board -- EVGA had it in their system as sold to Newegg, so maybe it got refurbished somewhere and made its way to me. Pure speculation -- at any rate I'm hopeful that this time things will work out well. I'll update the number of stars if the system is still stable in a few weeks.
One quick comment on EVGA's customer service: for the most part they were actually trying to be very helpful, especially when I got them on the phone. Again, I didn't sense a deep knowledge and the messages below aren't the only times they thought they were dealing with a graphics cards rather than a motherboard. I guess that's their main business. In their defense, these were usually in sort of generic contexts.
UPDATE 3: So having received the board back, EVGA said the pins were bent and I won't get a refund. I don't remember the pins being bent but I didn't look closely. I certainly didn't do anything contrary to the directions in the manual. Given that the board was flaky to begin with and that their database was wrong about the history of the board, I wonder if they were bent when I got it. I will pay much more attention next time and take lots and lots and lots of pictures. They've also charged by $350 for the replacement board when I paid something lie $160 for the original. For all I know they bent the pins deliberately so they could make a profit. Unfortunately I have no proof of anything, so perhaps I'm just out a lot of money. My replacement board seems to be working again but I don't think I'll be buying any more motherboards from these guys -- it seems like there's both a lack of quality control and accepting of responsibility.
